FAQ
Frequently asked questions.
Which DNA services are supported?+
23andMe, AncestryDNA, MyHeritage DNA, and FamilyTreeDNA raw data files (autosomal genotyping).
Is my DNA data sold or shared?+
No. Your data is encrypted at rest and in transit. We never sell your DNA, and any research data sharing requires explicit, revocable consent.
How accurate is the AI analysis?+
We use peer-reviewed evidence (ClinVar, PharmGKB, OMIM) and prioritise high-confidence variants. AI-generated insights are educational and not a substitute for medical advice.
Can I delete my data?+
Yes. You can export or permanently delete your DNA file and all derived reports from your account at any time. Hard-delete completes within 30 days.
Do you have a HIPAA Business Associate Agreement?+
Hospital Enterprise customers can request a BAA. Consumer accounts operate under a HIPAA-aware architecture and our standard Genetic Data Policy.
Do you replace genetic counseling?+
No. We surface insights and connect you with verified counselors. Final clinical interpretation belongs with a qualified professional.